Delete your ArtistAlly account

You can delete your ArtistAlly account, and everything stored for it, yourself at any time, on the web or in the Android app. ArtistAlly is published by Alchemy Lab LLC.

How to delete it

Sign in to ArtistAlly with the account you want to delete, on the web at artistally.alchemylab.sh or in the app.
Come back to this page, or open Account Settings: Account at the top of the page on a computer, or in the menu on a phone.
Type DELETE and press Delete account. The account is deleted straight away.

Can't sign in? Email [email protected] from the address on your account, and we'll delete it within 30 days.

What's deleted

Your account: your name, email address and password, the link to your Google or Microsoft sign-in, and your calendar feed
The conventions you watch, your notification settings, and the consents you gave
My Season: the applications you track, with their costs and notes
Your products, packing lists, sales and expenses
Your costumes and cosplay checklists
Your Who's Tabling profile and listings, the artists you saved or follow, and your followers
The people you blocked, and reports you made or that were made about your listings
Organizer claims and organizer access
Problem reports and feedback you sent while signed in
On the phone or computer you delete it from, the copy Table Mode keeps for working offline

What's kept

Report cards you published stay up, without your name.
Conventions you suggested stay in the directory, with nothing linking them to you.
A problem report that already became a support ticket stays with our support team, as correspondence.
A Pro subscription is cancelled at once: nothing more is charged, and the rest of the month isn't refunded. Stripe, which handles payments, keeps its own payment records as the law requires.
Security logs, which identify accounts by a code rather than a name or email address, are kept for up to 24 months.
Database backups made before you deleted your account expire within 30 days.

Only want fewer emails? Change your notification settings instead; your account stays. How we handle your data is in our privacy policy.